Provider Policies
AMP Healthcare Education is committed to transparency, integrity, and fairness across all continuing education and professional development activities. The policies below govern how we manage records, disclosures, intellectual property, and registrations.

Provider: AMP Healthcare Education
Email: admin@amp-healthcare.ca
Record retention: Minimum 7 years
On this page

1. Record Keeping & Privacy

2. Disclosure

3. Copyright & Intellectual Property

4. Cancellation & Refund
01 - Record Keeping and Privacy Policy
Record Keeping & Privacy Policy
Requests for records and any concerns or complaints can be directed to admin@amp-healthcare.ca

1. Purpose
AMP Healthcare Education maintains permanent records of all continuing education activities to ensure accurate documentation of learner participation, CEUs issued, and protection of participant privacy.

AMP Healthcare Education retains primary responsibility for the maintenance, security, and availability of all permanent learner records, including records stored on contracted digital platforms.

2. Permanent Educational Records
A permanent record is the official cumulative record documenting an individual learner's participation in AMP Healthcare Education continuing education activities. For each learner who successfully completes an activity, the permanent record includes:

  • Provider name and address
  • Learner name and contact information
  • Activity title
  • Type of activity (e.g., online course, self-study, live workshop, webinar)
  • Start and completion date(s)
  • Number and type of CEUs awarded (where applicable)
  • Instructor(s) name(s) and credentials
  • Assessment scores, where applicable
  • All CEUs issued are tracked alongside completion records as part of the learner's cumulative file.

Retention: Permanent records are maintained for a minimum of seven (7) years from the date of activity completion and serve as the official record of participation.

3. Record Storage Systems

Online Courses
For online and self-paced activities delivered through the LearnWorlds platform, learner records are securely maintained within the platform. Records include enrollment details, participation, completion status, CEUs awarded (if applicable), and issued certificates.

Live Events & Workshops
For live educational activities, AMP Healthcare Education maintains secure records within a restricted-access Google Drive environment. These records include attendance verification, completion dates, CEUs awarded (if applicable), instructor details, assessments (if applicable), and copies of issued certificates.

Access to all systems is restricted to authorized personnel.

4. Availability of Records
Certificates of completion containing any relevant CEUs issued are available to learners upon request within the seven (7) year retention period. These records serve as the official permanent documentation of participation.

5. Identity Verification & Release of Information
When replacement records are requested, learner identity is verified using identifying information on file (e.g., full name, email address, course details). Educational records are released only:

  • Directly to the learner, or
  • To a third party with documented written consent from the learner.
  • No information is disclosed without explicit learner authorization except where required by law.

6. Privacy & Data Protection

AMP Healthcare Education:

Collects only information necessary for course administration and CEU documentation
Maintains records within secure digital systems
Restricts access to authorized personnel
Does not sell or share learner information except as required by law or with learner consent

7. Complaints Record
AMP Healthcare Education maintains a secure record of all complaints filed against the provider, including both resolved and unresolved complaints, for a minimum of seven (7) years.

Please direct any requests for your records or any complaints or concerns to admin@amp-healthcare.ca.
02 - Disclosure Policy
1. Purpose
AMP Healthcare Education is committed to transparency and integrity in all professional development (PD) activities. Learners have the right to be informed of any financial or non-financial interests held by the provider or instructors that may relate to products, services, instruments, devices, or materials discussed during an activity.

This policy outlines how disclosures are identified, documented, and communicated to learners prior to participation.

2. Scope
This policy applies to:

  • AMP Healthcare Education as the provider
  • All instructors, presenters, facilitators, and content contributors
  • All continuing education and professional development activities

3. Financial & Non-Financial Interests

Financial Interests

Financial disclosures may include, but are not limited to:

  • Service as a paid or unpaid consultant or employee
  • Receipt of honoraria, travel, or lodging support from commercial sources
  • Financial support for research projects
  • Major financial interests or stock holdings
  • Membership in a commercial speakers bureau
  • Any other compensation related to the presentation content
  • Non-Financial Interests
  • Non-financial disclosures may include personal or professional relationships, affiliations, or roles that could reasonably be perceived as creating bias.

4. Disclosure Requirements

All speakers recruited to present for AMP Healthcare Education must:

  • Sign a formal contract outlining responsibilities, work requirements, and compensation agreements
  • Acknowledge that they have read and understood AMP Healthcare Education's Disclosure Policy
  • Provide written disclosure of all relevant financial and non-financial interests prior to the activity

5. Communication of Disclosures

All relevant financial and non-financial disclosures will be made available to learners in advance of the activity. Disclosures will be communicated through one or more of the following:

  • Promotional materials
  • Course registration or sign-up page
  • Written materials provided prior to the activity
  • Announcement at the beginning of the activity
  • Introduction module (for online courses)

Disclosures will clearly identify:
  • The nature of the interest
  • The individual involved
  • The source of any compensation, where applicable

6. Educational Integrity

AMP Healthcare Education ensures that professional development activities primarily focus on evidence-informed, occupation-centered practice and are not designed for product or service promotion.

Where applicable, any exhibits, sponsorships, or advertising associated with an activity will be managed separately from educational content and will not influence course design, learning objectives, or instructional content.

7. Record Keeping
Disclosure documentation is maintained as part of the provider's administrative records in accordance with AMP Healthcare Education's Record Keeping & Privacy Policy.
03 - Copyright & Intellectual Property Policy
1. Purpose
AMP Healthcare Education is committed to upholding copyright law, protecting intellectual property, and maintaining academic integrity across all professional development activities. This policy outlines expectations for the use of original and third-party materials in educational offerings.

2. Ownership & Original Content
All instructors and content contributors presenting for AMP Healthcare Education are required to ensure that the materials they deliver are:

  • Original to the instructor or provider, or
  • Used with appropriate rights and permissions consistent with applicable copyright laws
  • Instructors are responsible for confirming that their materials do not infringe upon the intellectual property rights of others.


3. Use of Third-Party Materials
When third-party content (e.g., images, figures, excerpts, tools, or frameworks) is included in a course or presentation, instructors must:

  • Ensure the material is used in accordance with copyright law
  • Provide appropriate attribution where required
  • Confirm they have the right to reproduce or distribute the material within an educational context

AMP Healthcare Education does not permit the use of copyrighted materials without lawful authorization.

4. Instructor Attestation & Compliance
All instructors are required to sign a formal contract prior to course delivery. This contract includes a written attestation confirming that:

  • The materials presented are original or appropriately licensed
  • Any third-party content is properly attributed
  • The instructor assumes responsibility for ensuring compliance with copyright regulations
  • Execution of the contract is required before the activity is launched.

Signed agreements are maintained in the course administrative file.

5. References & Academic Integrity
Relevant references and resource lists are included in course materials where appropriate to support transparency, evidence-informed practice, and academic integrity.
04 - Cancellation & Refund Policy
AMP Healthcare Education is committed to transparency and fairness in all registration and cancellation processes. The following policy applies to online and live professional development activities
1. Online Courses

30-day guarantee

Self-paced online courses are covered by a 30-day money-back guarantee from the date of purchase.

Participants may request a full refund within 30 days of enrollment by contacting AMP Healthcare Education directly.

After 30 days, refunds will not be issued.

2. Live Courses & Events (In-Person or Live Virtual) 14 days' notice

Cancel a live registration with at least 14 days' written notice before the event start date for a full refund less a 10% administrative fee.
Participants who register for a live course or event may cancel their registration and receive a full refund less a 10% administrative fee provided written notice is received at least 14 days prior to the event start date.

3. Cancellation by AMP Healthcare Education

AMP Healthcare Education reserves the right to cancel or reschedule a live event due to insufficient registration, instructor illness, or unforeseen circumstances.

In the case of insufficient registration, AMP will provide at least 30 days' notice when possible.
In the case of cancellation by AMP due to insufficient registration or unforeseen circumstances, participants will receive a full refund of registration fees or may choose to transfer to a future offering of the same course.

AMP Healthcare Education is not responsible for travel, accommodation, or other expenses incurred by participants.

4. How to Cancel
All cancellation requests must be submitted in writing to admin@amp-healthcare.ca.